iPhone 7 models that refuse to connect to a cellular network even if the service is available will be repaired by Apple for free.
Apple announced the free repair program in a post on its website last week.
Three model numbers are eligible for the offer. They are A1660 and A1780 (sold in China); A1660 (sold in Hong Kong, Macau and the U.S., including Puerto Rico and the U.S. Virgin Islands); and A1779 (sold in Japan).
Those models were made between September 2016 and this month.
The “No Service” issue had bugged iPhone 7 models since last year.
Cause of the Problem
Apple said it found out that that “a small percentage” of iPhone 7 devices may show “No Service” in the status bar, even if cellular coverage is available, “due to a component that has failed on the main logic board.”
Apple said if an iPhone 7 refuses to connect to a cellular network even if the service is available, the company “will repair your device, free of charge.”
However, the device would be examined before any service is done by an Apple Repair Center to verify that it is eligible for the free repair program.
The company also said it would be getting in touch with customers via email “who may have paid for a repair related to the “No Service issue to arrange for reimbursement.”
Apple advised those who have paid for a repair related to the “No Service” issue, and have not received an email from Apple by the end of next month to contact the company.
Apple has offered free repair of three iPhone 7 models with a “No Service” issue.
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